Pkok3 Privacy Policy — How Your Information Is Kept Safe

1Introduction & Applicability

Welcome to pkok3. This Privacy Policy explains what information we collect when you use the pkok3 website and services, why we collect it, and how we keep it secure. This policy applies to all pkok3 services.

By using our platform, you agree to this Privacy Policy. If you have any objections to any part of it, please contact us before using our services.

Pkok3 believes that privacy in the digital world is a fundamental right of every user. That is why we maintain full transparency at every step of how your data is collected and used. This document contains no hidden terms — everything is stated clearly so you can easily understand it.

2What Information We Collect

Pkok3 collects various types of information from you. This information comes through two main channels — what you provide directly, and what is collected automatically as you use our services.

3How Your Information Is Used

Pkok3 uses collected data exclusively for specific, legitimate purposes. We never use your information for anything beyond what is stated.

• For account creation and management — registration, login, and password recovery.
• Processing financial transactions — confirming deposits and completing withdrawals.
• Preventing fraud and money laundering through KYC verification.
• Providing customer support and resolving complaints.
• Identifying and resolving technical issues on the platform.
• Creating a personalized gaming experience tailored to your preferences.
• Fulfilling legal obligations and preparing reports for regulatory authorities.
• Sending promotions and special offers with your consent.

4Data Sharing Policy

Pkok3 does not share your personal information with third parties — with a few specific, limited exceptions that are clearly outlined below.

• Payment Processors: Only the minimum necessary information is shared with Mobile Banking, Nagad, or Rocket to process deposits and withdrawals.
• Legal Authorities: It is our legal obligation to provide information when requested by a court order, investigative agency, or regulatory authority through a lawful request.
• Technology Service Providers: Cloud storage, cybersecurity, and software maintenance providers are granted limited access under strict contractual agreements.
• Fraud Prevention Partners: Certain information may be used to verify industry-wide fraud watchlists.
• Business Changes: Users will be notified in advance of any acquisition or merger involving pkok3.

Your information is not shared for any reason beyond the cases listed above. Every third party is contractually bound to uphold our privacy standards.

5Cookies & Tracking Technologies

Pkok3 uses cookies on its website. Cookies are small text files stored in your browser that help make your visit smoother and more convenient.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the website.

6Data Protection Technologies & Methods

Pkok3 uses industry-leading technology to protect your data. Our security is built in multiple layers, so that even if one layer is compromised, the others continue to keep you protected.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Database Encryption: All stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
• Access Controls: Only authorized personnel can access data, and only to the extent required.
• Log Monitoring: Unusual activity is monitored 24/7.

7Your Privacy Rights

As a pkok3 user, you have important rights over your own information. Contact our support team to exercise any of these rights.

8Data Retention Period

Pkok3 does not retain your information longer than necessary. Each category of data has its own defined retention period.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years where required by law.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: 2 years from the date of resolution.
• Gaming Logs & History: Up to 3 years.
• Cookies & Browsing Data: 30 days to 2 years, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized.

9Protection of Minors' Data

Pkok3 services are strictly for users aged 18 and above. We never knowingly collect information from minors under any circumstances.

• Age verification is carried out at the time of registration.
• Age verification via KYC is conducted in cases of suspicion.
• If data belonging to anyone under 18 is identified, the account will be closed and all data permanently deleted.
• If parents become aware that their child has created an account, please notify us immediately.

10Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 3 business days.

• Email: [email protected]
• Support Hours: Monday–Friday, 9:00 AM – 9:00 PM (BST)
• Language: Support available in Bengali and English
• Live Chat: You can reach us via live chat directly on the website.

Once we receive your complaint, we will investigate and take appropriate action. If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.